Our Services

Secure network monitoring, 24/7

Remote IT support: resolve critical issues efficiently

IT VENDOR MANAGEMENT

Organizations expand hard/software capabilities to match their pace of growth. Conflicts arise when the new meets the old – our HelpDesk team responds instantly to resolve emergent issues, reducing downtime and impact on operations to ensure minimal disruption of clients’ services.

Proactive monitoring means anticipating and averting problems before they occur. While not all issues can be resolved remotely, offsite engineers often offer the fastest resolution and most efficient allocation of resources.

We assign a single point of contact for each client and record all calls, interactions , and solutions in real time so clients can live-monitor progress and resolution via our online portal.

Always-on proactive monitoring blends prevention with cures. We deploy light-footprint software on all client servers and Windows workstations to monitor device performance and usage around the clock.

This includes monitoring security software, data backups, OS updates, and network-wide hardware performance indicators, among many others to keep IT infrastructure modern while extending lifecycles.

Careful real-time monitoring allows us to alert clients to potential issues, hard or soft, in advance.

This creates opportunities to identify/evaluate cost-effective solutions and minimize IT infrastructure-related operational disruptions across your organization.

We handle vendor relationships on clients’ behalf. This means less downtime because we maintain an updated list of your hard/software profiles including serial numbers, warranties, licensing, and configuration.

When you choose to upgrade your capabilities (or experience technical difficulties), simply call us. We’ll immediately consult the relevant vendors and report back to you with steps taken or advised, in real time.

Our partners’ secure facilities allow us to provide reliable, unrecoverable destruction of unneeded storage devices (including hard drives optical media, and more) to ensure compliance with all privacy standards and security regulations (RocketZoo maintains full compliance to HIPPA, HITECH, GLBA, FACTA, FERPA, and other industry-standard legal requirements).

Remote IT support: resolve critical issues efficiently

Organizations expand hard/software capabilities to match their pace of growth. Conflicts arise when the new meets the old – our HelpDesk team responds instantly to resolve emergent issues, reducing downtime and impact on operations to ensure minimal disruption of clients’ services. Proactive monitoring means anticipating and averting problems before they occur. While not all issues can be resolved remotely, offsite engineers often offer the fastest resolution and most efficient allocation of resources. We assign a single point of contact for each client and record all calls, interactions , and solutions in real time so clients can live-monitor progress and resolution via our online portal.

Secure network monitoring, 24/7

Always-on proactive monitoring blends prevention with cures. We deploy light-footprint software on all client servers and Windows workstations to monitor device performance and usage around the clock. This includes monitoring security software, data backups, OS updates, and network-wide hardware performance indicators, among many others to keep IT infrastructure modern while extending lifecycles. Careful real-time monitoring allows us to alert clients to potential issues, hard or soft, in advance. This creates opportunities to identify/evaluate cost-effective solutions and minimize IT infrastructure-related operational disruptions across your organization.

IT VENDOR MANAGEMENT

We handle vendor relationships on clients’ behalf. This means less downtime because we maintain an updated list of your hard/software profiles including serial numbers, warranties, licensing, and configuration. When you choose to upgrade your capabilities (or experience technical difficulties), simply call us. We’ll immediately consult the relevant vendors and report back to you with steps taken or advised, in real time. Our partners’ secure facilities allow us to provide reliable, unrecoverable destruction of unneeded storage devices (including hard drives optical media, and more) to ensure compliance with all privacy standards and security regulations (RocketZoo maintains full compliance to HIPPA, HITECH, GLBA, FACTA, FERPA, and other industrystandard legal requirements).

OUR PROCESS

  • Conduct inquiry
  • Define Scope
  • Provide Assessment
  • Deliver Services

RocketZoo Technologies is a leading provider of powerful and affordable on-line, IT Help Desk Support and Services for the legal, educational, non-profit, governmental and business communities. At RocketZoo Technologies, we value our customers, their time, and their businesses. Our mission is to provide the best technological, web-based support services that law firms, schools, organizations and businesses can afford.

RocketZoo Technologies is a leading provider of powerful and affordable on-line, IT Help Desk Support and Services for the legal, educational, non-profit, governmental and business communities. At RocketZoo Technologies, we value our customers, their time, and their businesses. Our mission is to provide the best technological, web-based support services that law firms, schools, organizations and businesses can afford.

RocketZoo Technologies is a leading provider of powerful and affordable on-line, IT Help Desk Support and Services for the legal, educational, non-profit, governmental and business communities. At RocketZoo Technologies, we value our customers, their time, and their businesses. Our mission is to provide the best technological, web-based support services that law firms, schools, organizations and businesses can afford.

RocketZoo Technologies is a leading provider of powerful and affordable on-line, IT Help Desk Support and Services for the legal, educational, non-profit, governmental and business communities. At RocketZoo Technologies, we value our customers, their time, and their businesses. Our mission is to provide the best technological, web-based support services that law firms, schools, organizations and businesses can afford.

Our Partners

AVG

Authorized Reseller

AVG is a family of anti-virus and Internet security software for the Windows, OS X, and other computing platforms.

CITRIX

Service Provider

Citrix provides server, application and desktop virtualization, networking, (SaaS), and cloud computing technologies.

CLOUDFLARE

Partner

CloudFlare is a global CDN, DNS, DDoS protection & web security provider that can speed up and protect any website.

HP

Business partner

HP provides products, technologies, software, solutions, and services to consumers and businesses, worldwide.

CUSTOMER SAYS


CONTACT US

CONTACT INFO

1800 JFK BLVD Suite 300, Philadelphia, PA 19103 USA
Phone: 1.888.287.0275
Fax: 1.888.287.0275
OpenMonday – Saturday 10:00 – 17:00